This page follows a new organisation from sign-up to a working team. Everything is free for 14 days, and no credit card is needed to start.
Create your workspace#
Open the business sign-up and go through three stages. The page shows which stage you are on.
- Your details. Your name, your work email and a password. Use an address on your company’s own domain, because your first mailbox is created at that address. A personal webmail address cannot be used. The password needs at least 10 characters with an upper case letter, a lower case letter and a number. You also agree to the terms and the privacy policy.
- Your company. Your company name, a workspace address, your team size and a plan. The workspace address is a short name your team uses to sign in. It is not your mail domain. You can change the plan later.
- Check your email. SipherMail sends a 6-digit code to your work email. If your domain still receives mail at another provider, the code goes there. You can enter it now or later: your workspace works either way, and the setup page offers it again.
If sign-up says an account may already exist for your address, sign in or reset your password instead. If it says too many attempts, wait for the time shown.
The setup checklist#
After sign-up you land on the setup checklist. It shows five steps with your progress, and it picks up where you stopped, on any device.
| Step | Done when |
|---|---|
| Add your domain | A domain is added. Your work email’s domain is added for you. |
| Verify ownership | The ownership TXT record is found. |
| Set up mail records | MX, SPF and DKIM are all verified. See Custom domains. |
| Create your first mailbox | You have a mailbox besides your own. |
| Invite your team | Someone has joined or has a pending invitation. |
Steps do not unlock until the one before is done, because mailboxes and invitations need a verified domain. Create your first mailbox and Invite your team can be skipped for now, and you can come back to them from the checklist. The first three cannot be skipped, because the rest depends on them. You can always leave and open the dashboard.
When every step is done or skipped, the checklist shows a short summary and a button to the dashboard.
Invitations#
Owners and admins invite people from the checklist or from Team. Each person gets an email with a link that is valid for 7 days.
- New people open the link, enter their name and choose a password. The password rules shown are your organisation’s rules. Their address becomes their sign-in and mailbox.
- People who already have a SipherMail account with that address enter that account’s password instead of choosing a new one.
- If a link has expired, been withdrawn or already been used, the page says which and what to do next. Ask an admin to send a new one.
- If an organisation has no free seats, joining stops with a message. An admin adds a seat in Billing, and the same link then works.
See Team management for roles and seats.